Service Delivery Coordinator

Service Delivery Coordinator

Location: Kent (Hybrid)

Salary: £25,000 - £30,000

FTC

📝Title – Service Delivery Coordinator

💰 Base – £25,000-30,000 + benefits

📍 Location – Kent

🚊 Flexibility – Hybrid

Please note this is a 12-month Fixed Term Contract

About the company 💡

We are currently working with a fast-growing connectivity and digital technology start-up, looking to hire a Service Delivery Coordinator on a 12-month Fixed Term Contract. Their product provides high-speed networking, cloud, data, IoT and edge computing services that power performance and efficiency.

Reason for opening: Covering a member of the team going on maternity leave.

Role Summary 💼

As a Service Delivery Coordinator, you will be joining a dynamic and ever-growing team, which is fast-paced and where every day is varied.

You will be assisting in the management of customer accounts, from provisioning equipment and services to the monthly billing of customers.

Key responsibilities🔑

• Coordinating customer order forms and deployment of services.
• Provisioning and managing requests for fixed line, satellite, and other services from order through to completion.
• Liaising with customers to organise mutually suitable deployment dates and times.
• Monitoring deployments and updating billing system to initiate customer billing cycle.
• Carrying out customer billing tasks as allocated by the billing team.
• Handling the administration of any customer queries in relation to orders and billing and updating the CRM with records of communications with customers.
• Being the first point of contact for calls to the provisioning and billing team.

Ideal requirements 🧠

• The ability to recognise issues that require escalation to management or suppliers when processes are failing to deliver.
• Good knowledge of Microsoft Office programs.
• The ability to manage customer relationships effectively and efficiently.
• The ability to cope under pressure and prioritise workload whilst working in an organised fashion within current processes.
• The ability to communicate sympathetically and professionally at all levels, with colleagues, customers, and suppliers alike, both in writing, on the telephone and face to-face, is essential.
• Confident telephone manner.
• Experience in the provisioning of fixed-line broadband services and managing customer orders is an advantage but not essential.

Apply to the Role:

Roles like these are snapped up very quickly, so act now if you do not want to miss out! Reply to this advert or email your CV to vega@weareorbis.com