Senior Services Manager

Senior Services Manager

Location: North Rhine-Westphalia (Hybrid)

Salary: Competitive

Permanent

Service Manager – North Rhine-Westphalia – c€89,000 + Remote/Hybrid Working + Exposure to Wider Technologies + Comprehensive Healthcare, Retirement Provision, and Paid Employee Development

My client is one of the world’s top suppliers of cutting-edge supply chain and logistics solutions.

This is a fantastic chance for a Service Manager to advance their career and gain invaluable experience.

This company, which generates millions of dollars in annual revenue, is well-known and well-respected across the globe.

A Service Manager will be recognised and rewarded by a business that is dedicated to investing in its employees.

About the Company:

This global corporation is one of the most prosperous companies in its sector and has a sizable customer base. They have frequently received official observers’ recognition as an industry leader.

They are in a good position to keep growing because they have the financial support of some of Germany’s most well-known in terms of culture, the business goes above and beyond for its clients, juggling financial success with a dedication to protecting social values and fostering environmental sustainability.

Several FTSE 100 companies as well as some of the largest corporations in the world are among this company’s clients.

The Opportunity

In this position, you will be accountable and in charge of the end-to-end service lifecycle, managing the service delivery strategy, service operations, and service optimisation.

You will need to take into account the most recent technical advancements, ensuring you effectively control cost and performance in accordance with established service standards.

You will need to provide a high-level of service level management, continuity management, and budget planning for these particular services.

Services may be internally supportive or customer-focused services. You will often collaborate with other service managers and handle escalations related to service delivery.

A Service Manager in this position needs to be able to work in a fast-paced, dynamic environment, and be committed to continuous learning and professional growth.

Responsibilities

• Ensuring the issue-free operation of service management.

• Accountability of all service components and service dependencies.

• Act as a quality gate keeper to ensure operational readiness for changes/new releases/initial rollout in countries, e.g. as representative in Change Advisory Board.

• Manage the service design and maintain the related service catalogue items (incl. service description).

• Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans.

• Implementation of IT Service Mgmt. processes for the responsible Services.

• Assurance of IT-based service quality accord. to SLA/OLA.

• Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA.

• Coordination of service processes in close cooperation with other I process owners (incl. Incident, Change and Configuration Mgmt.).

Ideal Requirements for this Role:

• University degree.

• Experience with IT Service Management (ITSM and ITIL).

• Developed experience of Financial Management.

• Understanding of Continuity and Availability Management.

• Understanding of Service Level and Capacity Management.