Operations Administrator

Operations Administrator

Location: London (Hybrid)

Salary: Competitve

Permanent

Operations Administrator – Client Admin | Financial Services | London | (Hybrid) 

Company Overview

Our client is a distinguished financial services company, renowned for its comprehensive wealth management, investment advisory, and capital markets solutions. Their client-centric approach, backed by experienced advisors and thorough market research, ensures personalised and strategic investment advice for individual and institutional investors. Upholding ethical practices and transparency, the firm has earned a strong reputation, making it a trusted and reliable partner in the financial industry for clients seeking to grow and safeguard their wealth.

Role Overview

As an Operations Client Administrator, your main role will involve providing support for a range of administrative tasks, such as reviewing documents, facilitating account openings, processing deceased accounts, handling technical inquiries from both internal and external sources, and participating in ad hoc project assignments.

Key Responsibilities

Client On-Boarding:

Reviewing anti-money laundering (AML) documentation for various account types.

Validating documents.

Opening new accounts and continuously monitoring pending ones. Addressing both internal and external queries related to client onboarding within specified service level agreements.

Client Administration:

Managing deceased accounts, including obtaining probate valuations.

Handling account closures and calculating closing fees.

Ensuring valid forms are assigned to accounts and following up on expired documentation. Periodically reviewing provider signatory lists.

Making various static data amendments.

Facilitating client and provider payments.

Processing initial ISA subscriptions and internal client journals.

Setting up regular payments, standing orders, and income sweeps.

Deducting ad hoc charges such as custody, financial adviser, management, and valuation fees.

Addressing client administration and internal/external queries in accordance with agreed service standards.

Developing and maintaining a comprehensive understanding of the operating environment.

General:

Maintaining accurate controls and records.

Monitoring workloads and the group mailbox to ensure timely processing within established service standards.

Reviewing and updating robust departmental procedure manuals.

Staying informed about regulatory and industry developments through reading and attending relevant seminars.

Assisting with the transition of new offices.

Technical Knowledge Required

Strong familiarity with retail financial services, investment management, or stockbroking operations.

Essential experience in manual processing.

Knowledge of GIA/ISA/OPB & SIPP products.

Experience and expertise in AML and KYC requirements.

Industry exams would be beneficial.

Excellent command of Microsoft packages, particularly Word & Excel.

Interpersonal Qualities:

Dedication to always upholding and perpetuating the Service 1st culture.

Enthusiasm for being involved in all aspects of the business, with a hands-on approach.

Capability to grow and evolve alongside the business.

Ability to perform well independently and as part of a team.

Demonstrate a consistently positive attitude in daily interactions.

Capacity to offer practical and sensible advice.

Proactive and adept at applying acquired knowledge to problem-solving.

Ability to handle pressure and meet deadlines.

Strong commitment to quality, paying close attention to detail.

Excellent interpersonal and communication skills, both verbal and written.

Well-organised with excellent time management skills, capable of multitasking.

If you are looking to join a rapidly growing company within the Wealth Manager space and add significant value to their targeted growth then this is the role for you.

Apply below or contact Thomas@weareorbis.com or Holly@weareorbis.com for more information