IT Demand Manager

IT Demand Manager

Location: Singapore (Hybrid)

Salary: Competitive

Permanent

📝 IT Demand Manager

💰 Salary package: 7,000 – 8,500 SGD per month (13-month salary) + bonus + training/wellbeing benefits

🚊 Hybrid role – 3 days a week in the office

Applicants must be citizens or have permanent residency

About the company 💡

They are one of the most renowned businesses in Germany. As one of the leading providers in the logistics space, they have an array of innovative supply chain solutions across air, land, sea freight, and Contract Logistics. They harness innovation by successfully delivering some of the world’s most complex integrated systems.

They are continually refining their products and offerings to expand innovative cutting-edge tech solutions. So this would be an excellent opportunity for Senior ServiceNow Engineers OR Architects to gain valuable experience and take a huge step forward in their careers.

Generating over €16 billion in revenue & 70,000+ employees globally they re-invest funds into their IT division and push forward on the latest and cutting-edge technologies on the market.

Reason for opening: Growth of the team

Role Summary 💻

You will be in charge of overseeing the demand for IT services and applications within the APAC region. You will work closely with Solution Architects to develop solution proposals. You will also assist in the development and definition of IT strategies for WMS. This role also involves collaborating closely with internal and external stakeholders to identify and prioritise their needs. You will make sure that the IT services are provided at a high standard, in accordance with business requirements, on schedule and within budget.

Key responsibilities 🔑

• Work closely with internal/external stakeholders to understand their requirements for IT services and applications, and prioritize them based on business value and feasibility.
• Manage the IT demand process, ensuring that all requests are captured, assessed, and approved in a timely and efficient manner.
• Work with IT teams to ensure that solutions are designed, developed, and delivered in line with business requirements, within budget and on time.
• Ensure that IT services and applications are aligned with the overall logistics strategy and support the achievement of business objectives.
• Manage relationships with external vendors and service providers, ensuring that they deliver high-quality services and solutions that meet business needs.
• Monitor and report on IT demand metrics, identifying trends and opportunities for improvement.
• Provide guidance and support to business stakeholders on the use of IT services and applications, ensuring that they are used effectively and efficiently.
• Ensure that IT demand processes and procedures are documented and adhered to, and that all stakeholders are aware of their roles and responsibilities.

Experience required 🧠

• Bachelor’s degree in Computer Science or related field.
• Experience in IT demand management, preferably in the logistics or supply chain industry.
• Experience working with stakeholders to understand and prioritize their requirements.
• Strong project management skills, with experience managing multiple projects simultaneously.
• Excellent communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical skills, with the ability to analyze data and identify trends and opportunities for improvement.
• Experience working with external vendors and service providers.
• Experience with ITIL and other IT service management frameworks.
• Strong leadership skills, with the ability to motivate and manage teams.