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Application Support Engineer

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๐Ÿ“ Title โ€“ Application Support Engineer (French Speaking)

๐Ÿ’ฐ Base โ€“ up to 60,000โ‚ฌ + 10% bonus

๐Ÿ“ Location โ€“ Paris or London

๐ŸšŠ Flexibility โ€“ Hybrid, 3 days a week in office

Please note sponsorship is not on offer for this role.

About the company ๐Ÿ’ก

Orbis has partnered with an exciting payment orchestration company working with large enterprises, such as Glovo and Bolt, to optimise their revenue.

They were founded in 2016 and have since then been acquired by an exciting multi-national Fintech organisation specialising in payment platforms valued at over 40โ‚ฌ billion.

Role Summary ๐Ÿ’ผ

As an Application Support Engineer, you will be joining the Merchants experience team, bridging the gap between the Merchants and the Technology team.

Key responsibilities๐Ÿ”‘

  • Contribute to the definition and shaping of the merchant care function.
  • Support key customers, bridging the gap between the customers and the technology.
  • Investigate and resolve issues raised to the team.
  • Develop tools to automate support tasks and continuously improve support processes.

Experience required ๐Ÿง 

  • Fluency in French, preferably to a native or full bilingual level.
  • High level of motivation and passion, with a curious and problem-solving nature.
  • Ability to work within a fast-paced, ambitious, and small team.
  • Experience working with APIs and logs management tools such as HTTP APIs, Restful APIs, and Postman.
  • 2-3 years of experience within a product-focused technical support role.

Apply Now

At Orbis, we are committed to creating an inclusive and diverse workplace. Research indicates that candidates, especially from underrepresented backgrounds, often hesitate to apply for jobs if they don't meet every qualification.

If you're excited about a role but don't perfectly align with every requirement, we encourage you to apply. Your unique skills and experiences may be the perfect fit for the job or other opportunities that arise.

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