Application Support Analyst

Application Support Analyst

Location: London (Hybrid)

Salary: £60,000/yr

Permanent

Application Support Analyst – London/UK – £60,000

I’m looking for an Application Support Analyst to work for a rapidly growing FinTech in London, who need to someone to work In their Client Success team and be the first line of support for their clients.

 

 

The Role:

 

You’ll have full autonomy to drive and build the support function across the team.

 

You’ll work with the wider Client Success team and have the choice to work flexibly from home (anywhere in the UK) or the company’s London office.

 

In addition to above, you’ll be tasked with the following:

 

• Provide Application Support, capturing client needs
• Ensure a seamless end-to-end client experience
• Troubleshoot client Issues
• Automate manual tasks to Increase efficiency

 

 

The Candidate:

 

The ideal candidate for this role will have at least 3 years experience working as an App Support Analyst, ideally within Financial Services – but that’s not a must!

 

In addition, it would be great to see the following:

 

• Strong experience working on a high-functioning service desk
• Ability to demonstrate and train clients on how to use the software
• Experience of the SDLC
• SaaS experience with B2B/Enterprise SaaS products
• Basic understanding of programming languages eg. Python, JavaScript, React etc.