1st Line Network Support Engineer

1st Line Network Support Engineer

Location: West Malling, United Kingdom (Hybrid)

Salary: £25,000

Permanent

📝Title – 1st Line Network Support Engineer

💰 Base – £25,000

📍 Location – West Malling, Kent

🚊 Flexibility – Hybrid, 3 days a week in the office

Please note sponsorship is not on offer for this role.

About the company 💡

They are a market-leading managed connectivity services provider, with their product providing high-speed networking, cloud, data, IoT and edge computing services that power performance and efficiency.

They work across a range of sectors, predominantly within infrastructure, construction, and engineering sectors within the UK and internationally.

Role Summary 💼

As a 1st Line Network Support Engineer, you will be providing technical support and 1st line troubleshooting for network issues, as well as acting as the first point of contact for network-related incidents.

You will be hands-on, providing technical help to clients, as well as troubleshooting and resolving technical difficulties and problems.

Key responsibilities🔑

• Provide technical support and troubleshooting for network issues, including network connectivity problems, network hardware and software issues, and network infrastructure upgrades.
• Be responsible for handling initial support of service requests related to all network technology, including routers, wireless access points, networks, and vendor-specific hardware and software.
• Provide support for client networks and applications across the UK and Europe.
• Provide remote and telephone support for client networks and applications.
• Perform network monitoring and analysis to ensure optimal network performance.
• Respond to network-related incidents and service requests in a timely manner.
• Coordinate with other members of the Network Operations technical team, such as system administrators and network engineers, to resolve network issues or escalate as appropriate and implement network changes.
• Maintain network documentation, including detailed inventories of network devices and configurations.
• Collaborate with vendors and service providers to resolve network-related issues.
• Stay up to date with the latest networking technologies, trends, and security best practices.
• Adhere to established network management procedures and policies.

Ideal requirements 🧠

• 1+ years of experience within the support sector.
• Networking knowledge covering ADSL Broadband, Local Area Networks, Switches and VLANs.
• An understanding of cabling needs for IT/Telephone System Jobs.
• Experience providing Windows 10/11 Administration and Support.
• Strong communication and customer service skills.
• Ability to quickly learn new applications and technologies.
• Ability to install, configure, upgrade and relocate Network hardware, software and print devices.
• Any qualifications such as CCNA, Network+, or MCITP are desirable.
• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail and organisational skills.
• Flexibility and the ability to adapt to changing priorities and technologies.

Apply to the Role:

Roles like these are snapped up very quickly, so act now if you do not want to miss out! Reply to this advert or email your CV to vega@weareorbis.com